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Over 25 Years Experience

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FAQ

 Do I need to get regular appliance service done for the washing machine I have bought?

Yes. It is documented that appliances that receive regular maintenance exhibit less problems, last longer, and will run in a smooth manner. It is important to have this maintenance done every few months through an authorized repair location.

What are the charges for appliance service or appliance repair?

These charges are very low and affordable, especially if your appliance does not have too many problems. The initial check up will always be free, and this will allow us to determine what is wrong with the product. If everything is fine, you will not have to pay more than the hourly labor rate for the person who examined your item. Additional costs will depend on the potential repairs needed.

My dryer has not been working properly the past few weeks. Why is that?

There are many reasons that the machine is not functioning properly. You may want to check the electric connection, to ensure that adequate power is coming through. Secondly, open up the flap at the top of the machine and clean out any lint that may have built up. Not only does excessive lint cause the machine to heat up unnecessarily, it impacts performance.

My refrigerator does not cool as well as it used to. Why is that?

It is possible that your fridge is over crowded. It is never advisable to load your fridge up to the extent where the overall cooling is negatively impacted. You can also raise the temperature to the highest setting, and hope that cools effectively. If you think there is a deeper problem, call us and we will come take a look at your appliance.

One of the sections of my stove top has stopped working. What should I do?

The best thing you can do is to contact the repair service from the number that was given to you when you purchased your item. If you are still under warranty, it is likely that all repairs will be completed free of charge. If you are outside that period, you will have to pay for the repairs. However, this cost will be minimal compared to the cost of having to get a replacement item.

What kind of parts do you replace in appliances?

When we see a faulty part in an appliance, we check whether the part is already available at your nearby locations. If is is, then we get the part and install it the same day. However, there are times when parts have to be ordered. We ensure that only authorized and legitimate parts are put into your appliances, not cheap knock offs.

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